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Privacy Policy

A legal disclaimer

​Effective Date: 01.22.2026.
Business Name: Ben Transport LLC

Ben Transport LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we collect it, how it is used, and how it is shared.

1. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Phone number

  • Email address

  • Company name

  • Physical address

  • Shipment, dispatch, or service-related information

  • Communication records (SMS, emails, calls)

How Information Is Collected

We collect information through:

  • Website contact forms

  • SMS opt-in forms

  • Phone calls and text messages

  • Emails

  • Business contracts or service inquiries

  • Verbal consent during phone conversations

  • When a consumer initiates contact with us by texting our business number

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Dispatch and load coordination

  • Customer service communications

  • Operational updates (pickups, deliveries, delays)

  • Responding to inquiries

  • Safety and compliance communication

We do NOT use SMS for marketing, promotional, or automated advertising messages.

3. SMS Messaging & Consent

If you consent to receive SMS from Ben Transport LLC, you agree to receive conversational and service-related text messages, such as:

  • Load updates

  • Dispatch coordination

  • Appointment confirmations

  • Operational or safety-related communications

​

SMS Disclosures

  • Reply STOP to opt-out

  • Reply HELP for support

  • Message & data rates may apply

  • Messaging frequency may vary

4. SMS Opt-In Methods

We obtain SMS consent through the following methods:

Website Form Consent

When consent is collected via a website form:

  • The SMS opt-in checkbox is optional and unchecked by default

  • A phone number field is required

  • Consent language appears as:

“By checking this box, I consent to receive SMS from Ben Transport LLC.
Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
Visit [Privacy Policy URL] to see our privacy policy and [Terms URL] for our Terms of Service.”

Verbal Consent

When consent is obtained verbally, we use the following script:

“Do you consent to receive SMS from Ben Transport LLC?
Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
Visit [Privacy Policy URL] to see our privacy policy and [Terms URL] for our Terms of Service.”

Consumer-Initiated Messaging

If a consumer texts us first, consent is implied. Our phone number is publicly displayed on our website, business cards, and company materials along with the following notice:

“You can text Ben Transport LLC for information regarding our services.
By texting Ben Transport LLC, you agree to receive Conversational messages from Ben Transport LLC.
Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
Visit [Privacy Policy URL] to see our privacy policy and [Terms URL] for our Terms of Service.

5. SMS Opt-Out, HELP & Confirmation Messages

Opt-In Confirmation Message

“Thank you for opting into SMS messages from Ben Transport LLC.
For help, reply HELP. To opt out at any time, reply STOP.
Message and data rates may apply. Messaging frequency may vary.”

HELP Message

“Thank you for contacting Ben Transport LLC.
For support, please visit our website [website URL], call us at [phone number], or email us at [email address].”

STOP / Opt-Out Message

“You have successfully opted out of SMS messages from Ben Transport LLC.
You will no longer receive messages. Reply START to opt back in.”

6. Information Sharing

We do NOT sell, rent, or share your personal information.

  • SMS consent and phone numbers are NOT shared with any third parties or affiliates for marketing purposes.

  • Information may only be shared if required by law, regulation, or government authority.

7. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your information

  • Withdraw SMS consent at any time by replying STOP

9. Website Accessibility

This Privacy Policy is easily accessible:

  • On our website homepage

  • On the Contact Us page

10. Contact Information

Ben Transport LLC
Address: 4713 Kimball Ave SE, Grand Rapids, MI 49508
Phone: (616) 710-4800
Email: info@bentransportllc.com
Website: [www.bentransportllc.com]

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